During your home move, you may hear unfamiliar terms used to
describe services, documents, and other items. We believe good communication is
key to a successful move, which is why we’re providing this overview of common
moving terms. If you have any questions, please ask us for clarification. We’re
here to help.
Accessorial Services are additional
relocation services performed by Graebel at your request. These services, such
as packing, custom crating or appliance servicing, cost extra.
Auxiliary Service is a shuttle service
provided when a Graebel moving van cannot safely complete the pickup or delivery
due to physical constraints such as an especially narrow road. Instead, an
additional smaller vehicle is used to carry the items to the moving van for
loading. This service costs extra.
Bulky Items are items that have an
unusually low weight for their size, such as boats, snowmobiles, golf carts and
campers. Moving these items will cost extra due to the additional work involved
in transporting them.
Declared Valuation is your statement of
the value of the possessions Graebel is shipping.
Full Valuation Protection is the most comprehensive plan available for
protection of your goods.
Gross Weight is the weight of the
moving van after your goods are loaded.
Your Inventory is a detailed list of everything you are
transporting in the moving truck and its premove condition. Any exception or
damage to your items must be noted on the inventory sheet. It is your sole
responsibility to ensure that all your belongings are delivered. You must sign
the inventory sheet after unloading. If you feel you need more time to inspect
your goods, simply write, “signature pending further inspection.”
Net weight is the gross weight minus
the tare weight.
The Order for Service is a document authorizing Graebel
to transport your household goods.
The Origin Service Center is the Graebel-owned service
center that will provide service to you at your old home, such as packing and
loading and any other relocation services.
An Overflow occurs when there is not enough space on the
Graebel moving van to load all of your items. Should an overflow occur, Graebel
will send another van.
A PBO (Packed By Owner) item is one that is packed by you
for moving. If your Driver does not feel confident that your self-packed boxes
are safe for loading, he/she has the right to open, inspect and repack/re-tape
cartons. (Standard labor charges will apply for this service, unless you’ve
selected the full pack option.)
Short Haul Factor is additional charge applied when actual mileage is
less than a defined minimum.
Storage-in-Transit is your request for
temporary storage of your household goods at a Graebel Service Center until
delivery. There is a charge for this additional relocation service.
The Survey is an examination of the goods you plan to
ship (which is used in preparing the estimate) and is performed by a trained
Graebel Sales Person.
Tare weight is the weight of the
Graebel moving van and its contents (such as dollies and protective pads) before
your household goods are loaded.
The Tariff is a document identifying provisions and rates
for the relocation services performed in your move.
Third-party services are relocation
services for your move performed by someone other than Graebel, such as prepping
and crating a grandfather clock.