We understand moving is stressful. Our goal is to reduce your stress, not add to it. That’s why we have a detailed move process that’s used on every move. You will always know what to expect on a Graebel move—but if you ever have a question, just call your Customer Service Coordinator. He/She is your single point of contact throughout the entire move. (No call centers here!)

In-home Survey

The first step in your move with Graebel is the extensive in-home survey and your free, no-obligation estimate. A Graebel Residential Sales Person will come to your home, at your convenience, to take an inventory of your belongings and to provide a no-obligation quote for your home move and any additional relocation services.

Remember, our Sales People are here to help you. Without the in-home estimate, it’s very hard to provide an accurate estimate (and that’s why you shouldn’t trust a quote given over the phone!). You can count on an accurate estimate with Graebel—in most cases it’s within 10% of the actual cost.

Click here to request your free in-home survey, or use our online tools for a quick ballpark estimate.

PreMove Kit

Following your survey, your Sales Person will provide a PreMove Kit, with everything from checklists and packing information, to a handy worksheet to help you compare estimates from different movers.

You can also find helpful PreMove information in our Moving Resources section.

Planning for Your Move

Your Graebel Coordinator will call to make sure that we’ve answered all of your questions for moving day, as well as to confirm move dates and your future contact numbers. Your Coordinator will also send you a written confirmation.

Countdown to Moving Day

Your Coordinator will call 48 and then 24 hours in advance of your move to reconfirm the date and time of your move team’s arrival. Your Coordinator will also call during packing and loading to ensure everything is progressing smoothly. As always, your questions are more than welcome.

During the Move

Your Coordinator will keep in touch with you by giving status reports throughout the move.

Home Sweet Home

On delivery day, your Coordinator will again check in to make sure everything has arrived on schedule. You can also expect a follow-up call within 10 days to make sure you were satisfied with your move. Your Coordinator will address any concerns that you have and walk you through how to file a claim for damaged items if necessary.